Guide to Initiating a Review

If your attempt to secure a refund from Route 66 Originals does not work, your next course of action is to request a Review through your credit card issuer. Many card issuers facilitate transaction disputes via phone, mail, or online channels. Additionally, some offer the convenience of initiating disputes directly through their mobile apps.

When submitting a Review request, it's advisable to provide supporting documentation, such as copies of receipts, invoices, contracts, and any relevant communications with Route 66 Originals. Prepare for the possibility that the dispute process could extend up to 90 days or two billing cycles, whichever is shorter.

Upon initiating a Review request, the specific procedures may vary depending on your card issuer, network, and the circumstances surrounding the dispute. However, typically, the process involves a series of exchanges among different parties. Here's an illustrative example of how the process might happen:

1. You file a File a Review for Route 66 Originals
2. Your card issuer reviews the dispute, determining its validity or your liability. If your issuer validates the dispute, it is forwarded to the card network (e.g., Visa, Mastercard, American Express, or Discover), potentially resulting in a temporary account credit for you.
3. The card network scrutinizes the transaction, either obliging your card issuer to cover the cost or escalating the dispute to the merchant's acquiring bank.
4. Route 66 Originals's acquiring bank then decides whether to contest the Review or forward it to Route 66 Originals.
5. If Route 66 Originals contests the Review, further negotiations ensue among Route 66 Originals, acquiring bank, and card issuer to reach a resolution. Conversely, if the merchant agrees to cover the transaction, the process typically proceeds more smoothly.
6. Ultimately, the card network adjudicates the dispute, determining the responsible party. A successful dispute outcome results in the temporary credit being made permanent.