Guide to Initiating a Review

If your attempt to secure a refund from Pyrmont Wealth Management does not work, your next course of action is to request a Review through your credit card issuer. Many card issuers facilitate transaction disputes via phone, mail, or online channels. Additionally, some offer the convenience of initiating disputes directly through their mobile apps.

When submitting a Review request, it's advisable to provide supporting documentation, such as copies of receipts, invoices, contracts, and any relevant communications with Pyrmont Wealth Management. Prepare for the possibility that the dispute process could extend up to 90 days or two billing cycles, whichever is shorter.

Upon initiating a Review request, the specific procedures may vary depending on your card issuer, network, and the circumstances surrounding the dispute. However, typically, the process involves a series of exchanges among different parties. Here's an illustrative example of how the process might happen:

1. You file a File a Review for Pyrmont Wealth Management
2. Your card issuer reviews the dispute, determining its validity or your liability. If your issuer validates the dispute, it is forwarded to the card network (e.g., Visa, Mastercard, American Express, or Discover), potentially resulting in a temporary account credit for you.
3. The card network scrutinizes the transaction, either obliging your card issuer to cover the cost or escalating the dispute to the merchant's acquiring bank.
4. Pyrmont Wealth Management's acquiring bank then decides whether to contest the Review or forward it to Pyrmont Wealth Management.
5. If Pyrmont Wealth Management contests the Review, further negotiations ensue among Pyrmont Wealth Management, acquiring bank, and card issuer to reach a resolution. Conversely, if the merchant agrees to cover the transaction, the process typically proceeds more smoothly.
6. Ultimately, the card network adjudicates the dispute, determining the responsible party. A successful dispute outcome results in the temporary credit being made permanent.